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IT service management
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#	Item
771	Problem Management – Why and how? Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management tools - ht Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-07 17:42:48 Incident management Problem management Technology Service desk Change management Root cause analysis Business Information technology management Management Information Technology Infrastructure Library
772	Introduction to ITIL Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management tools - http://www.serios Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-13 22:08:30 Information Technology Infrastructure Library Change management Service desk Configuration management database Incident management Configuration Management IT service management Problem management Release management Information technology management Project management Information technology
773	“The bush as we know it will regenerate with vigour after a fire. Be patient, wait, observe and marvel at the regrowth.” Photo Credit: Eucalypt buds taken by Heather Fischer from Humbug Scrub Add to Reading List Source URL: www.sa.gov.au Language: English - Date: 2015-02-27 00:56:59 Emergency management Public safety States and territories of Australia Bushfires in Australia South Australian Country Fire Service Government of South Australia
774	WHITEPAPER Model of Innovation for Organizations in the IT Software Services Industry Managing innovation in IT Service organizations is extremely challenging. Add to Reading List Source URL: www.rsystems.com Language: English - Date: 2014-12-29 19:54:00 Intelligence Science Economics Creativity Technological change Crowdsourcing Service innovation Innovation management Innovation Science and technology studies Design
775	Activity checklist – board This checklist is a tool to assist health service boards of directors to review their safety and quality program against the elements of the policy. It may be used as a guide to the roles and Add to Reading List Source URL: docs.health.vic.gov.au Language: English - Date: 2015-02-25 15:52:58 Medicine Risk Healthcare management Healthcare Corporate governance Clinical governance Clinical audit Audit committee Risk management Auditing Health National Health Service
776	Introducing ITIL® Availability Management Author : George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management too Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-13 21:15:59 Technology Information Technology Infrastructure Library Service desk Incident management Service availability Change management Problem management IT service management Configuration management database Information technology management Project management Information technology
777	Does the Cloud have a silver lining?: The future of flexible IT service delivery Dr Gill Ferrell1, Patrick Bellis2, 1 JISC infoNet, Northumbria University, Hadrian House, Higham Place, Newcastle NE1 8AF, Add to Reading List Source URL: www.eunis.org Language: English - Date: 2013-11-02 14:17:48 Information technology management Web services Human resource management Data management Service-oriented architecture Software as a service Joint Information Systems Committee Enterprise architecture Enterprise service bus Computing Cloud computing Enterprise application integration
778	Review of Licensing Provisions The attached report prepared by the Centre for Customs and Excise Studies (CCES) is available for reading but it is not to be used in a public forum, either commercial or non-commercial, wi Add to Reading List Source URL: www.aittidf.org.au Language: English - Date: 2014-11-12 10:45:00 Customs services Commerce Customs broking Logistics Freight forwarder Australian Customs and Border Protection Service Authorized economic operator Customs World Customs Organization Business International trade Supply chain management
779	Automate IT Operations Redcell is a suite of integrated infrastructure and service management products for uniform access and control of IT services, applications, and assets. Redcell products streamline and automate th Add to Reading List Source URL: www.doradosoftware.com Language: English - Date: 2008-08-12 17:11:32 Telecommunications Configuration management database Technology Information technology Computing Configuration management Information technology management Provisioning
780	FIRE AND EMERGENCY SERVICES AUTHORITY OF WESTERN AUSTRALIA CHAIRMAN’S REPORT Following another busy year for the emergency services industry, it is clear that emergency service organisations within Australia will cont Add to Reading List Source URL: www.dfes.wa.gov.au Language: English - Date: 2011-07-23 23:04:09 Fire and Emergency Services Authority of Western Australia Australian Capital Territory Emergency Services Agency Emergency management State Emergency Service Volunteer fire department Bushfires in Australia Firefighting worldwide South Australian Country Fire Service Public safety States and territories of Australia Firefighting

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